Frequently asked questions
Online in about a minute: pick your route, see the fixed price instantly, leave your details. We confirm on WhatsApp or by phone within minutes — no prepayment needed.
Yes. The price you see at booking is the price you pay — VAT, fuel, tolls, meet & greet and 15 minutes of airport waiting included. No meter, no surge — and the night tariff (×1.25 between 20:00 and 06:00) is shown in your quote before you confirm.
Because the car must return to Bucharest after dropping you off, and we carry passengers, not freight. Competitors hide this in their rates — we state it. The published price already includes it.
In the arrivals hall with a name sign, having tracked your flight. The first 15 minutes after landing are free waiting time — delays included.
Card or cash (EUR or RON) directly to the driver, or by payment link in advance if you prefer. Companies receive proper invoices via e-Factura.
Free of charge up to 24 hours before pickup. Inside 24 hours we charge 50%; no-shows are charged in full.
Yes, free. Tell us your children’s ages when booking and the right seats will be installed before pickup.
Exactly what you booked: Premium means a current Mercedes S-Class, BMW 7 Series or Jaguar XJ; VAN means a Mercedes V-Class or Vito Tourer 8+1. No silent downgrades.
Every veeno. driver speaks English. Drivers with German, French, Turkish, Hebrew or Arabic are available on request when you book ahead.
Yes — veeno. operates as a licensed passenger transport service under Romanian law, with full insurance on every vehicle and vetted professional drivers.